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Digital Access Audit

At EMBED we help our clients to transform organisations by developing a culture of inclusion to accommodate customers, visitors, employees and service users by considering their access needs and/or cultural or individual differences.

In an ever-changing world, particularly during this period of post lockdown opening and recovery, your website is an essential resource for informing, engaging and serving customers, visitors and service users. And it’s essential that your website is accessible in order to provide equal access and opportunities to engage for disabled people and to help all visitors navigate your website with ease to find the content that you want them to enjoy.

Through our Digital Access Audit, we will gain an understanding of the lived experience of your website users and analyse your website performance and usability. All designed to help you to embed inclusion in a hands-on way.

Read on to find out more about our 'Digital Access Audit' or contact us to arrange an informal chat.

How we can help

Expert assessment

Before we even begin the audit we take the time to understand what you and your users love about your website and where you feel there are challenges. Taking your feedback into account our digital diagnosis will identify your current levels of accessibility and inclusion.

Pragmatic guidance

Working as your constructive critical friend, we will identifying opportunities for improvement by spotlighting what you already do well so that it can be replicated and help you to prioritise quick wins and longer-term changes to evolve your virtual services.

Ongoing support

At EMBED we focus on providing you with the ongoing support and information required to embed change and so we offer two follow-up reviews to check that you are on track.

Value for money

And finally, we think we offer great value for money as we use our passion for people to help you to deliver truly inclusive services.

The detail

Digital Diagnostic

We will carry out a digital diagnostic of your existing website using the Web Content Accessibility Guidelines (WCAG) as a guide. This will focus on:

Usability for physical, cognitive and sensory conditions and / or impairments
Level of good practice against WCAG standards
Ease of navigation and usability for all visitors to the site
Current implemented accessibility tools
Site structure and mapping
Design, format and contrast
Font and text sizing
Imagery and alt tags
Redundant links
Keyboard and switch use
Ability to use assistive technology to navigate the website, e.g. screen readers.

Playback report

We will produce a playback report which will include the following:

Identified issues and their impact on conditions and impairments
Pragmatic recommended solutions and actions considering during/post lockdown
Good practice for spotlighting and replicating
Outcomes expected for site visitors upon completion of actions
Suggested quick wins, short to medium term changes and longer terms changes required – this will support prioritisation
Signposting to useful accessibility tools that can be incorporated to the website
Conclusion summary regarding overall level of accessibility and inclusion.

Follow-up reviews

At EMBED we are always focused on ensuring we can support you where possible, and to equip you with the information required to embed the changes – the report is not the end. Therefore, we will also schedule two follow up reviews.

1. Playback Review - once you have absorbed the Playback report and are ready to start planning, we will:

Take you through the findings and any key messages we want to bring out
Field any questions or queries you may have
Offer further clarity on findings where required
Help you to consider next steps.

2. How Are You Getting On? Review – three months in to your action planning and implementing solutions, we will run a further review to:

Talk through any changes you have made
Offer our thoughts around adherence to the WCAG
Identify any further considerations that will support action planning
Offer support regarding ask’s to be made of your Web Design supplier
Cover any questions you may have.